Frequently asked questions
Updated 19 October 2026
Are package prices confirmed?
Prices marked indicative are starting estimates. Final inventory, taxes and supplier terms are checked before your booking is confirmed.
Can I customise a package?
Use Request this holiday or Customise this package on the package page. Sign in when prompted so you can track your request.
Where can I see my trips?
Open My Trips and sign in with your account. Contact support if an expected booking or receipt is missing.
What does Founder pricing mean?
Founder prices are conditional on eligible active membership. See the Founders Club page for the current fee, wallet validity and redemption limits.
Where are flight baggage and cancellation terms?
Open Flight details and View Prices for the selected option. Confirm the fare-specific conditions before paying; do not assume every fare includes the same benefits.
How do I change or cancel a booking?
Contact support with your booking reference. Supplier rules and applicable charges determine what can be changed or refunded. See the cancellation and refund policy.
My payment was debited but I have no ticket. What next?
Contact info@mytraveloz.com with the payment and booking reference. Avoid repeated payments while the transaction and supplier status are checked.