Cancellation and refund policy
Updated 19 October 2026
Check the terms for your booking
Cancellation and amendment conditions depend on the airline, hotel, package, fare and travel dates selected. Read the booking-specific conditions and the final quotation before confirming payment. An indicative catalogue price is not a confirmed reservation.
How to request cancellation
Contact info@mytraveloz.com or call +91 81785 39973 with your booking reference and the change or cancellation you require. A request is not confirmation that the supplier has cancelled the booking. Keep the acknowledgement and final cancellation confirmation.
Charges and eligibility
Supplier cancellation penalties, no-show rules and amendment charges may apply. The refundable amount depends on the conditions accepted for that booking and its current status. Check any separately disclosed service or platform charges in your quotation or payment review.
Refund status
Where a refund is applicable, our team will confirm the eligible amount and its status after checking the supplier and payment records. Processing depends on the supplier, payment provider and bank; contact support for the estimate applicable to your request.
Failed or duplicate payments
If your payment was debited but no confirmation arrived, contact support with the booking or payment reference. Please avoid repeated payments while the earlier transaction is being checked.
Founders Club and Travel Wallet
Membership cancellation or refund requests require support review. Travel Wallet credit is non-cash; its redemption limits and validity are shown on the Founders Club page. No automatic membership refund or cash conversion is promised by this page.